We provide full life cycle services for our products, so we offer comprehensive protection for all products.
Here's what you need to know:
Warranty Coverage
We provide protection for customers through competitive standard warranties and limited warranties from strategic partners。
Exclusions
Our warranty does not cover damage caused by misuse, abuse, or normal wear and tear. It also does not cover damage caused by unauthorized repairs or modifications.
How to Make a Claim
To initiate a warranty claim, please fill out the support form provided below. Our customer service team will review your submission and guide you through the process to ensure you receive the necessary support.
Modes of Service
Lecin can provide replacement or repair services through the following channels:
1. Online remote technical support. This service is applicable to technical issues including but not limited to usage methods, installation specifications, and effect analysis.
2. Return authorization service. For issues that cannot be resolved through online technical support, Lecin will confirm with the buyer whether to provide a return authorization service.